Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
What is preventing your organization from making every interaction count? Enghouse Interactive is here to help!
Enghouse Interactive, premier provider of technology and expertise to maximize the value of every customer interaction, is pleased to offer you a complimentary white paper from ContactBabel about the evolution of the multi-channel contact center.
CallRex Workforce Management Delivers Key Features Essential to Businesses
Enghouse Interactive recently announced the release of a new CallRex Workforce Management solution. A ground-up product build, CallRex Workforce Management software is designed to address the specific needs of small- to medium-sized businesses. CallRex Workforce Management 4.0 is the perfect solution to enable organizations to graduate from inefficient methods used for forecasting and scheduling their workforces.
Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.
Enghouse Interactive is pleased to announce the availability of special partner incentives in North America and Latin America. For a limited time, Enghouse Interactive partners can benefit from increased margins, sales performance incentives, and have the opportunity to win one of five iPads. Learn more…
Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:
This week Chris Bain represented Datapulse, part of Enghouse Interactive, at the Partner Community Council (PCC) event in Nice, France. The 38th PCC event for channel partners of Nortel and Avaya, Datapulse has been a long-time supporter and sponsor of the event. Over 150 Avaya and Nortel channel representatives from across Europe and the Middle East traveled to [...]
National Customer Service Week takes place the first week of October every year and is an opportunity to celebrate the front-line staff that are regularly surprising and delighting your customers. Customer service teams are the lifeblood of many companies, helping retain customers through random acts of service. How are you celebrating Customer Service Week? Companies [...]
Our Enghouse Interactive colleague, Adam Gent, has recently been named a Microsoft Most Valuable Professional. Gent is the principle Microsoft consultant for Enghouse Interactive, and was nominated for the award based upon his outstanding contributions to the Microsoft technical community. Adam’s focus is on the voice aspects of Microsoft Lync and Exchange Unified Messaging, emphasizing [...]
As you may know, Telrex is part of Enghouse Systems Limited, a publicly traded company (TSX:ESL) and leading global provider of enterprise software solutions. As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a [...]
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