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Biz Technology Solutions Partners with Enghouse Interactive 

We are thrilled to share a more comprehensive communications solutions for medium to large businesses in the Southeast region with our partnership with Biz Technology Solutions.  Biz Technology Solutions (BTS), a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, today announced its recent partnership with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services.

BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft’s Skype for Business and the Enghouse quality management solutions.

“I am very excited about this new partnership with Enghouse Interactive” said President of BTS, Mike Chouffani. “While we offer our customers a unified communications solution, we now have a complete communications service offering for SMB and enterprise organizations who need an agile platform to interact with customers.”

Many times, BTS customers need both a communications center and a managed services solution, in order to help reach their customer service goals. This was the perfect opportunity for Enghouse to bring their product portfolio to BTS for a partnership that would provide the rest of the solution, fulfilling an underlying need for their customer base.

Senior Vice President of Sales and Marketing at Enghouse Interactive, David Crook, added, “Providing customers with choice and control is a driving factor for Enghouse Interactive, and this partnership reflects that mission. We are thrilled to be working with BTS, a company that shares our “customer-first” mantra and that is known for supporting businesses with the communications technology they need to deliver an exceptional customer experience.”

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Published in call recording contact center contact center optimization Contact Center Solutions customer service Enghouse Interactive workforce optimization