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BREAKING LANGUAGE BARRIERS IN COMMUNICATION CENTER

In this edition of Tips and Tricks, Dane Smith, Education Manager at Enghouse Interactive addresses how to help every customer comprehend the call back feature within Communication Center.

DID YOU KNOW?

Communication Center has a very powerful, built in, multilingual system that allows CC system administrators the ability of add new languages and importing the default system prompts in those languages?

These prompts range from callback prompts to voicemail prompts to numbers that are used when telling a caller their expected hold time. By recording both English and Spanish in one single announcement or Auto Attendant, it’s easy to see that this is a simple way of keeping your Communications Center organized and easy to manage.

Published in contact center optimization Contact Center Solutions customer service zz-General

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