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Building Contact Centers for the Future of Customer Service

We recently wrapped up our webinar series highlighting tons of new features and customer service best practices. With today’s ever-changing consumer mentality, it’s challenging—to say the least—to keep up with the latest trends, tools, and customer-experience expectations. The ongoing slew of changes makes empowering agents, managers, and customers with seamless omni-channel support now more crucial than ever before.

If you’re equipped with innovative, best-in-class solutions for self-service to proactive notifications to back-office integrations and everything in between, it’s much easier to provide an effortless customer experience. Our feature-rich Contact Center: Enterprise (CCE) includes a variety of simple-to-use, agent- and customer-friendly capabilities such as visual and mobile self-service options, quality monitoring, an agent UI that allows them to see and search each customers’ history at-a-glance, along with predictive and blended outbound dialing.

Haven’t had the opportunity to explore all that CCE has to offer? Sit back, relax, and view all the recordings from the CCE webinar series, and discover the latest tactics to boost efficiency, keep everyone happy, and fast-track your contact center to operating like a well-oiled machine.

Watch the CCE webinars.

Published in contact center contact center agent Contact Center Enterprise customer experience customer service customer support omni-channel