Yellow Cab Cooperative is the largest taxi cab company in San Francisco, CA, fulfilling 200,000 orders and fielding 300,000 telephone calls per month. The co-op owns and operates the largest taxi fleet in the Bay Area, as well as the largest privately owned natural gas station in the state of California. The company recently upgraded [...]
Law firms conduct a high percentage of business over the telephone, and are increasingly under pressure to document interactions in order to fulfill client demands and to reduce legal liability. CallRex Call Recording software helps law firms verify oral arguments and stipulations, document verbal requests and authorizations, and resolve verbal and billing disputes. Learn more [...]
Call recording technology can be utilized within companies in a variety of ways. Regulatory compliance, for example, can be achieved through properly documenting and archiving telephone interactions. Industry regulations like the Financial Services Authority (FSA) in the UK, Gramm-Leash-Bliley Act, or the USA Patriot Act impact the contact center and throughout the company. Compliance with [...]
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