We are now counting down the days and finishing off final preparation for Cisco Live in London at the Excel, January 31st – February 2nd 2012. Cisco Live is Cisco’s flagship technology, training and networking event for their ever growing and influential customer base. At the heart of the conference is “World of Solutions”, an [...]
Enabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development. [...]
Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]
The Critical National Infrastructure Authority (CNIA) is the government authority tasked with the protection and security of Abu Dhabi’s vital assets and infrastructure. Working with the Abu Dhabi Executive Council, CNIA helps develop and implement security and regulatory policies to ensure the protection of Abu Dhabi’s infrastructure and promote economic stability. CNIA employs over 4,000 [...]
Today, Arc Solutions announced the availability of Arc Premium release 5.1.2. New functionality included in the operator center software package includes: Updated user interface with enhanced accessibility options Enhanced support for VMware Compatibility with the latest operating platforms Inter-operable with the latest Cisco telephony platform endpoints Availability of over 20 language translations As the leading operator [...]
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