We are now counting down the days and finishing off final preparation for Cisco Live in London at the Excel, January 31st – February 2nd 2012. Cisco Live is Cisco’s flagship technology, training and networking event for their ever growing and influential customer base. At the heart of the conference is “World of Solutions”, an [...]
Enabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development. [...]
Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]
Today, Arc Solutions launched Arc Call Recording for the Asia Pacific region at Cisco Live Melbourne. Cisco Live Melbourne runs from March 29th through April 1st at the Melbourne Convention and Exhibition Centre, and Arc Solutions will be demonstrating the Arc product portfolio in booth WE15. Companies throughout Asia Pacific can take advantage of Arc [...]
The Critical National Infrastructure Authority (CNIA) is the government authority tasked with the protection and security of Abu Dhabi’s vital assets and infrastructure. Working with the Abu Dhabi Executive Council, CNIA helps develop and implement security and regulatory policies to ensure the protection of Abu Dhabi’s infrastructure and promote economic stability. CNIA employs over 4,000 [...]
Will you be attending the Enterprise Connect conference in Orlando, FL on February 28-March 3, 2011? Arc Solutions will be exhibiting in the Cisco booth (#1001) throughout the event, and we would love to connect with you! Our staff will be on hand to show you how our interaction management solutions are transforming businesses worldwide. [...]
Today, Arc Solutions announced that the company will showcase the latest in collaboration applications at Cisco Live Europe on January 31 – February 3 at the ICC London ExCel. Arc Solutions is a leading Cisco unified communications developer, and will be exhibiting in stand E1 at Cisco Live London. Live demonstrations of Arc’s powerful portfolio [...]
Today, Arc Solutions and EXTENSION, INC. announced in a press release that they have been selected by Heritage Valley Health System, a progressive community-based health provider, to deliver an integrated communications solution. Arc Premium Healthcare Powered by EXTENSION, enables Heritage Valley to provide efficient communications and information seamlessly across its multiple facilities. Comprised of two hospitals [...]
Today, Arc Solutions announced the availability of Arc Call Recording, an IP-based call recording and monitoring solution. Call recording and monitoring technology enables businesses to maintain consistent standards and improve customer service delivery. Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers. Featuring an innovative [...]
Today, Arc Solutions announced the availability of Arc Premium release 5.1.2. New functionality included in the operator center software package includes: Updated user interface with enhanced accessibility options Enhanced support for VMware Compatibility with the latest operating platforms Inter-operable with the latest Cisco telephony platform endpoints Availability of over 20 language translations As the leading operator [...]
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