Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
Cloud-Based contact centres aren’t an entirely new concept – they have been evolving under different names (SaaS, Hosted) for many years. However the term ‘Cloud’ still best illustrates the vision of being accessible from anywhere. It’s a hot topic at the moment with analysts including Frost & Sullivan, Ovum and Gartner all predicting significant, double-digit [...]
Trio, part of Enghouse Interactive, recently attended the Nolldistans conference as an exhibitor in Stockholm, Sweden. Nolldistans is arranged by Telekom idag (Telecom today) which is a Swedish magazine for anyone who is interested in all things communication and related. Almost 200 delegates participated at the conference at Bonniers Conference Center in Stockholm, to learn [...]
Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:
Today, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience. CosmoCom technology extends Sensée’s innovative homeworking-on demand service while providing their clients with greater flexibility and functionality. [...]
Today, Marketing guru Seth Godin posted on his blog about the importance of stepping back and evaluating your work processes. He suggests that you find someone to observe you while working for an hour. Then, say “tell me five ways I can save an hour a day.” This process, Godin argues, will pay for itself [...]
Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.
Happy Friday! Today, I was looking over the statistics for the Telrex blog and thought that the top posts was interesting. Here are a few of the all-time favorite posts from the Telrex call recording and monitoring blog:
Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry [...]
Here on the Telrex blog, I often write about the benefits of recording calls. From resolving disputes to complying with regulations, businesses of all sizes benefit from call recording software. Call recording software can also help companies improve customer service and increase employee productivity. For example, Keany Produce uses CallRex Call Recording software to improve [...]
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