Today, Marketing guru Seth Godin posted on his blog about the importance of stepping back and evaluating your work processes. He suggests that you find someone to observe you while working for an hour. Then, say “tell me five ways I can save an hour a day.” This process, Godin argues, will pay for itself [...]
Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.
Happy Friday! Today, I was looking over the statistics for the Telrex blog and thought that the top posts was interesting. Here are a few of the all-time favorite posts from the Telrex call recording and monitoring blog:
Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry [...]
Here on the Telrex blog, I often write about the benefits of recording calls. From resolving disputes to complying with regulations, businesses of all sizes benefit from call recording software. Call recording software can also help companies improve customer service and increase employee productivity. For example, Keany Produce uses CallRex Call Recording software to improve [...]
Have you taken a look at CallRex software lately? Earlier this year, Telrex released CallRex version 4.0. A major step forward for the CallRex product family, CallRex 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security.
Amy Holcomb is Telrex’s sales administrator, supporting the worldwide sales and support teams. From coordinating new license orders for existing customers to facilitating maintenance renewals, Amy is a valuable member of the team. Amy also schedules all installation services, keeping customers and resellers ‘in the loop’ about processes and key milestones in the project plan.
If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]
As a contact center manager, you are constantly being asked to provide exceptional customer service while also reducing costs and meeting new business objectives. Without the proper tools, the daily tasks of managing a contact center can seem insurmountable. So, where do you begin? Contact center optimization softwarecan make it easy and affordable for you [...]
Telrex is pleased to announce the availability of version 4.0 of CallRex Call Recording™ and CallRex Computer Recording™. The release of version 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security. Featuring a web-based user interface, CallRex version 4.0 has an improved user interface and expanded support for client-side environments. [...]
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