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Category: Cloud-Based Contact Center

“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service

More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical…

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“Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels

Recent research from Contact Babel has uncovered that traditional telephony-based interactions are on the decline. The analyst’s recent “The Inner Circle Guide to Omnichannel” report…

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