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How do I predict my customers’ behaviour?

Predicting your customers’ behaviour and and using this information to optimise the customer journey can lead to an excellent customer experience. The following article discusses some of the methods you can use to predict behaviour and how it can be utilised within the customer journey.   Make use of business analytics and business activity monitoring [...]

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Analysts, Beaches, and Contact Centers

Beaches and contact centers rarely have anything in common—one might even say they are polar opposites. However, we pulled them together for our first Enghouse Interactive North American Analyst Summit in Huntington Beach, along with our executive team and a handful of top industry analysts. We chose California because we knew if the event tanked [...]

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Skype for Business in ‘The Age of the Customer’

This week Generation-e hosted Microsoft’s Australian Skype for Business launch at Dockside in Sydney’s Darling Harbour, and as a partner of Generation-e and Microsoft, we were proud to be a silver sponsor of the event. There was a great turn out of partners and customers who came along to learn about the benefits of Skype [...]

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Good Unified Communications leads to 99.98% Accuracy for Health World

All good things must come to an end, and after a few weeks touring ANZ, the Enghouse Interactive Customer Interaction Tour made the final stop on our travels in Brisbane. It has been great to meet up with our partners and resellers. It is always good to meet in person and talk through the various [...]

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Contact Centres Need Different Answers to the Same Questions

After visiting our customers and partners in Auckland and Wellington, the Enghouse Interactive Customer Interaction Tour rolled on last week. This time the events took place in Sydney and Melbourne, again featuring panel discussions around the contact centre space. Before the panel discussions kicked off, I told a story about Einstein that I believe perfectly [...]

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The Top Five Contact Centre Considerations for 2015

2014 is now behind us, and 2015 is here. And as with the start of each New Year, we will now look at what we want to achieve during the next twelve months. As always there will be plenty of people within your organisation flagging important things that are essential and ‘need’ to be placed [...]

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Showcasing Successful Partnerships

This week the Enghouse Interactive team is attending the Microsoft Worldwide Partner Conference in Washington, D.C. Our team is turning up the tunes and will be promoting a strong playlist of partner successes and product demos. Visit booth 221 at WPC to join the “Enghouse Party” throughout the show.

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