Webinar Recorded: Thursday, July 11th 2019 Replay We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and…Comments closed
Since the July 10th Declaratory Ruling on the TCPA, there has been a lot of talk about compliance in regards to outbound dialing. If this…Leave a Comment
Previously, I posted the article “Are Smaller Companies Exposed from a Lack of Call Recording?” The following is part two, discussing how smaller businesses may…One Comment
Most people are familiar with the message “This call may be monitored or recorded for quality assurance or training purposes.” It is seemingly ever present when you call into the contact center for any large company. But call into a smaller company and you are unlikely to hear it. Why is that?One Comment
The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.
The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!Leave a Comment
The news is out last week that Sony discovered that there was a breach in their user community data storage that may have exposed personal…Leave a Comment
I wanted to take a moment to give a brief update on the Telrex product plans for this year. There are some exciting new plans…Leave a Comment