Most businesses have accepted that digital customer service represents the way forward. It is happening, whether they like it or not. What many organisations are…
Leave a CommentCategory: Contact Center Enterprise
Say hello to Kai Kaufmann, senior director of technology and R&D! Tell us about your history with Enghouse Interactive? I’ve been with the company for…
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Microsoft INSPIRE is less than 2 weeks away and Enghouse Interactive would love to see you at the Speakeasy networking event happening opening night, July…
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With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like to share some of our predictions…
Leave a CommentWe recently wrapped up our webinar series highlighting tons of new features and customer service best practices. With today’s ever-changing consumer mentality, it’s challenging—to say…
Leave a CommentBeaches and contact centers rarely have anything in common—one might even say they are polar opposites. However, we pulled them together for our first Enghouse…
Leave a CommentThis week Generation-e hosted Microsoft’s Australian Skype for Business launch at Dockside in Sydney’s Darling Harbour, and as a partner of Generation-e and Microsoft, we…
Leave a CommentThe waiting game in contact centers is never enjoyable. In order to keep your company’s customer service ahead of the competition and provide an effortless…
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