Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
Comments closedCategory: Contact Center Enterprise
Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
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Most customer service operations are on a relentless march towards omnichannel. Although digital is the way forward, no business should roll out new digital channels…
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Webinar Recorded: Thursday, July 11th 2019 Replay We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and…
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Most businesses have accepted that digital customer service represents the way forward. It is happening, whether they like it or not. What many organisations are…
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Say hello to Kai Kaufmann, senior director of technology and R&D! Tell us about your history with Enghouse Interactive? I’ve been with the company for…
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Microsoft INSPIRE is less than 2 weeks away and Enghouse Interactive would love to see you at the Speakeasy networking event happening opening night, July…
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With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like to share some of our predictions…
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