With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
Leave a CommentCategory: Contact Center Enterprise
It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like to share some of our predictions…
Leave a CommentWe recently wrapped up our webinar series highlighting tons of new features and customer service best practices. With today’s ever-changing consumer mentality, it’s challenging—to say…
Leave a CommentBeaches and contact centers rarely have anything in common—one might even say they are polar opposites. However, we pulled them together for our first Enghouse…
Leave a CommentThis week Generation-e hosted Microsoft’s Australian Skype for Business launch at Dockside in Sydney’s Darling Harbour, and as a partner of Generation-e and Microsoft, we…
Leave a CommentThe waiting game in contact centers is never enjoyable. In order to keep your company’s customer service ahead of the competition and provide an effortless…
Leave a CommentAfter visiting our customers and partners in Auckland and Wellington, the Enghouse Interactive Customer Interaction Tour rolled on last week. This time the events took…
Leave a CommentThis week, Enghouse Interactive kicked off its Customer Interaction Tour in ANZ. Visiting five cities across the region, each one features a panel discussion with…
Leave a CommentHi, David Colliver again. Happy New Year to you. Here is my second blog post in my three month series entitled, “Conversations.” My first post…
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