AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
Comments closedDealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
Comments closedMost customer service operations are on a relentless march towards omnichannel. Although digital is the way forward, no business should roll out new digital channels…
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