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Category: Contact Center Solutions

PREPLANNING FOR THE HOLIDAYS AT YOUR CONTACT CENTER WILL KEEP YOU ON THE NICE LIST

During the holidays, contact center managers face unique scheduling challenges. Employees may want additional flexibility with their schedules, and they may even want to rearrange…

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Utilizing Mobile Technology and Improving the Customer Experience in the Healthcare Industry.

More patients are turning to a self-service approach when it comes to healthcare. This doesn’t necessarily mean they’ve taken to performing procedures and self-diagnosing but…

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