Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]
In the past ten years, SMS messaging has grown from a mere curiosity to something most everyone is involved in. Recent media and legislative attention has been paid to this issue and the truth is more people are using text as their preferred method of communication than ever before, even while driving down the road. [...]
Enghouse Interactive is pleased to announce the availability of special partner incentives in North America and Latin America. For a limited time, Enghouse Interactive partners can benefit from increased margins, sales performance incentives, and have the opportunity to win one of five iPads. Learn more…
How are your company’s brand values communicated through your corporate Web site, phone systems, and training materials? Is the voice that your customers and partners hear the best representation of your company and brand?
When you think of iconic characters, like Kermit the Frog, Mickey Mouse, or even Bart Simpson, certain voices and sounds immediately come to mind. The same should be true for your brand.
Exacta Weather, a non-profit organisation of meteorological experts, are stating (with very little ambiguity!) that we can expect prolonged sub-zero conditions AND extreme snowfall in this winter across the UK. So wrap up warm! Many contact centres were hit hard by the unexpectedly treacherous winters over the last couple of years. Most of them also [...]
This week Chris Bain represented Datapulse, part of Enghouse Interactive, at the Partner Community Council (PCC) event in Nice, France. The 38th PCC event for channel partners of Nortel and Avaya, Datapulse has been a long-time supporter and sponsor of the event. Over 150 Avaya and Nortel channel representatives from across Europe and the Middle East traveled to [...]
Telesphere and CosmoCom Bring Advanced, Cloud-Based, Zero-CapEx Contact Center Services to U.S. Businesses
Businesses and contact center operators can now quickly and cost-effectively implement voice, email and chat-based support services to enhance customer satisfaction.
Today, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience. CosmoCom technology extends Sensée’s innovative homeworking-on demand service while providing their clients with greater flexibility and functionality. [...]
As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a single, global entity, Enghouse Interactive.
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