AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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As we start 2021 it’s the perfect time to focus on resolutions for the year ahead in both our business and personal lives. So, after…
Comments closedIt’s an understatement to say that 2020 was a year of huge change everywhere. Due to the pandemic we’ve seen major shifts in the contact…
Comments closedUnderstand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
Comments closedIn a fast-changing world, organisations need to transform how they operate, breaking down internal barriers between departments to become more agile. While this was true…
Comments closedPandemic lockdowns forced many companies to quickly switch their customer service teams to work remotely, with very little advanced warning. While most organisations managed the…
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