In a fast-changing world, organisations need to transform how they operate, breaking down internal barriers between departments to become more agile. While this was true…
Comments closedCategory: Contact Center Solutions
AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
Comments closed
AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Register for TOMORROW’s webinar (October 21st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX”…
Comments closed
Pandemic lockdowns forced many companies to quickly switch their customer service teams to work remotely, with very little advanced warning. While most organisations managed the…
Comments closed
AI Makes It Possible (Blog Series) Register for our upcoming webinar on October 21st at 11:00 EDT, “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President…
Comments closed
AI Makes It Possible (Blog Series) Register for our upcoming webinar on October 21st at 11:00 EDT, “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President…
Comments closed
2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience…
Comments closed
It’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
Comments closed
The coronavirus pandemic has disrupted society across the globe, with lockdowns radically changing how many people live and work. As part of this, it led…
Comments closed
It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
Comments closed