Microsoft INSPIRE is less than 2 weeks away and Enghouse Interactive would love to see you at the Speakeasy networking event happening opening night, July…
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It’s simple. Businesses that grip on to digital transformation outperform their competitors. We invite you to register for the 1-hour Digital Transformation webinar. What will I…
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With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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On June 13th, 2017 Enghouse Interactive was represented at the 16th Annual North East Contact Center Forum (NECCF) Conference and Expo in central Massachusetts. Since…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
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In January my colleague in the UK, Helen Billingham, wrote an interesting blog ‘weathering the storm’. It highlighted the challenges contact centres face when mother…
Leave a CommentThis post originally appeared at jackitessmer.ulitzer.com For IT systems integrators (SI) selling networking, application and infrastructure solutions, and for telcos offering broadband and voice services, expanding…
Leave a CommentAs companies’ omni-channel customer experience demands increase, savvy BPO (Business Process Outsourcing) providers are turning to the cloud to provide flexible and scalable contact center…
Leave a CommentAgent productivity has always been a key consideration for contact centres and technology can play a huge role in helping to achieve this. Here are…
Leave a CommentLast month I penned a blog on the latest Enghouse ‘Interact’ road show, which rolled across ANZ at the beginning of March. As always, we…
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