AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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As we start 2021 it’s the perfect time to focus on resolutions for the year ahead in both our business and personal lives. So, after…
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It’s an understatement to say that 2020 was a year of huge change everywhere. Due to the pandemic we’ve seen major shifts in the contact…
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Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
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In a fast-changing world, organisations need to transform how they operate, breaking down internal barriers between departments to become more agile. While this was true…
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AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett,…
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Pandemic lockdowns forced many companies to quickly switch their customer service teams to work remotely, with very little advanced warning. While most organisations managed the…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
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