Hybrid Architectures Unlock CCaaS Benefits and Accelerate Digital Channel Adoption Organizations traditionally invested in their contact center infrastructure, as a standalone premise-based solution, with a…
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The last twelve months have seen a major acceleration in the use of collaboration and communication tools across businesses thanks to the pandemic and…
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Your people are your greatest asset, and this is particularly true when it comes to the contact centre. Your agents are the frontline representatives of…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes …
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Trends and Realities of Successful Organizations (Blog Series) Video outperforms all other communications methods when agents and customers need to quickly resolve an issue In…
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AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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As we start 2021 it’s the perfect time to focus on resolutions for the year ahead in both our business and personal lives. So, after…
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It’s an understatement to say that 2020 was a year of huge change everywhere. Due to the pandemic we’ve seen major shifts in the contact…
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Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
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