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Category: contact center

Moving to a Collaborative Unified Communications World – A Migration Strategy for Customer-facing Businesses

Organisations of all shapes and sizes are looking to migrate from traditional PBX telecoms platforms to unified communications (UC) environments, integrating their contact centre for…

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“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service

More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical…

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