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Category: contact center agent

“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service

More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical…

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Putting Customers First in the New Digital World – How Firstline Workers Can Help Make it Happen

The move to digital is an urgent priority for business leaders as they strive to drive operational efficiencies and competitive edge. But for those working…

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“Striking the Right Balance between Automated and Manned” – The Big Conundrum of Customer Service Today

Most businesses have accepted that digital customer service represents the way forward. It is happening, whether they like it or not.  What many organisations are…

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