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Category: contact center

Contact Center: SP – The Prescription for Effective Healthcare Communications

Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.

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Ventana Research: Enghouse Interactive Advances Multichannel Customer Interactions

Today, Richard J. Snow, vice president and research director for Ventana Research, published an article detailing his thoughts about Enghouse Interactive’s cloud deployment options as well as the recently released agent desktop, iAgent. View the complete article: Enghouse Interactive Advances Multichannel Customer Interactions.

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Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Improved queue handling, flexibility and functionality seen as drivers for needed technology upgrades. The latest research by contact center industry analysts at ContactBabel has confirmed that joining multi-site contact center operations together into a single ‘virtual’ contact center in the cloud has reduced queue times and problems associated by call spikes.

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Evolution of the Multi-Channel Contact Center

What is preventing your organization from making every interaction count? Enghouse Interactive is here to help!

Enghouse Interactive, premier provider of technology and expertise to maximize the value of every customer interaction, is pleased to offer you a complimentary white paper from ContactBabel about the evolution of the multi-channel contact center.

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Making the Case for Home Agents

Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:

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