Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
Cloud-Based contact centres aren’t an entirely new concept – they have been evolving under different names (SaaS, Hosted) for many years. However the term ‘Cloud’ still best illustrates the vision of being accessible from anywhere. It’s a hot topic at the moment with analysts including Frost & Sullivan, Ovum and Gartner all predicting significant, double-digit [...]
Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:
Telesphere and CosmoCom Bring Advanced, Cloud-Based, Zero-CapEx Contact Center Services to U.S. Businesses
Businesses and contact center operators can now quickly and cost-effectively implement voice, email and chat-based support services to enhance customer satisfaction.
Today, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience. CosmoCom technology extends Sensée’s innovative homeworking-on demand service while providing their clients with greater flexibility and functionality. [...]
With more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).
Are you beginning to plan a multi-site contact center deployment or considering implementing a virtual contact center for your business? We have published two free online Web events that may help you with your planning processes: “Best Practices for Planning a Multi-Site Call Center Deployment” provides insights into the benefits of virtual solutions in multi-site [...]
Air Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center platform for new projects or when existing solutions reach end of life. In Germany alone, legacy phone systems made it difficult and expensive to meet demands and they had no [...]
In a press release today, CosmoCom announced that Hong Kong Broadband Network Limited (HKBN) has been utilizing the CosmoCall Universe all-in-one virtual contact center suite for their broadband subscriber customer service. The Customer Engagement team at HKBN offers a one-stop solution for customers, from telemarketing to handling billing and technical inquiries. CosmoCom’s advanced skills-based routing [...]
Today, CosmoCom announced that CosmoDashboard, an advanced, real-time contact center reporting application, has won the prestigious 2011 Long Island Software Award (LISA), presented by the Long Island Software and Technology Network. CosmoDashboard recently received the TMC IP Contact Center Pioneer award as well. With CosmoDashboard, administrators and supervisors have unprecedented power and flexibility to monitor [...]
Recent Comments