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Volcanoes & Business Continuity

As many may recall, last year Iceland’s Eyjafjallajokull volcano erupted after nearly two centuries, spewing tons of ash into the atmosphere. Unfortunately the resulting caustic cloud brought air traffic to a halt in many parts of Europe keeping many passengers from their destinations for days.

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Cloudy with a Chance of Contact Center

The word may bring frowns to people’s faces when the weatherman makes his forecast, but when it comes to business these days “cloud” is a welcome term nearly everywhere you turn. Why all the buzz about “the cloud” and what do variants like private cloud and the public cloud mean? Haven’t the concepts been around [...]

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