Enghouse Interactive

According to the Enghouse Interactive Customer Interaction Index, a survey released by Enghouse Interactive today, U.S. IT decision makers say good customer service is more important that managing costs. The Customer Interaction Index captures the state of customer interactions in U.S. businesses from the perspective of technology decision makers. Kelton Research, a leading national public opinion company, conducted the survey among 227 senior IT professionals from U.S.-based companies with revenues between $50 million and $1 billion annually.

I am not a big fan of reality TV, but a new reality competition on television called “The Voice” compelled me to tune in just because of the name. It’s “hook” is that the celebrity coaches must decide whether or not to select a talent for their team based solely on what they hear. The [...]