With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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Empowered with more choices for energy consumption, consumers are no longer tied to a single regional provider. Recent trend analysis conducted across numerous Aberdeen Group…
Leave a CommentThis time of year, you take time to reflect and consider what strategies you can put in place to achieve your goals. Enghouse Interactive were…
Leave a Comment76% of organisations aspire to have an omni-channel contact centre. Is 2016 going to be the true start to omni-channel adoption? Happy New Year to…
Leave a CommentThis week Generation-e hosted Microsoft’s Australian Skype for Business launch at Dockside in Sydney’s Darling Harbour, and as a partner of Generation-e and Microsoft, we…
Leave a CommentThis week, Enghouse Interactive kicked off its Customer Interaction Tour in ANZ. Visiting five cities across the region, each one features a panel discussion with…
Leave a CommentJust this morning somebody asked me “So what do you like about the contact center space?” Its a question I have contemplated many a times.…
Leave a CommentThe overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement…
Leave a CommentSafeharbor’s knowledge base platform to help The Arthritis Foundation significantly improve call center performance and customer satisfaction ratings. The Arthritis Foundation offers useful literature and…
Leave a CommentDid you know that 90% of customers are likely to tell their network about poor customer service? Today, customers want self-service to be quick, accurate,…
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