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Category: customer service

Trust, Communication, and Consistency – Recipe for Increasing a Bank’s Customer Engagement

While each bank may offer different financial products that set them apart from other regional locations and megabanks, the ability to create a personal and…

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“Striking the Right Balance between Automated and Manned” – The Big Conundrum of Customer Service Today

Most businesses have accepted that digital customer service represents the way forward. It is happening, whether they like it or not.  What many organisations are…

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