With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
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On June 13th, 2017 Enghouse Interactive was represented at the 16th Annual North East Contact Center Forum (NECCF) Conference and Expo in central Massachusetts. Since…
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By: Ernie Wallerstein Earlier this month, we held our annual Enghouse Interactive user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE…
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Once again weather is making the headlines – and the forecasts make grim reading. Freezing winds, thunder snow, dangerous black ice, are all apparently in…
Leave a CommentPredicting your customers’ behaviour and and using this information to optimise the customer journey can lead to an excellent customer experience. The following article discusses…
Leave a CommentThis post originally appeared at Healthcare Facilities Today As technology advances, contact centers need to keep evolving, especially in terms of being more customer-centric. In…
Leave a CommentAs companies’ omni-channel customer experience demands increase, savvy BPO (Business Process Outsourcing) providers are turning to the cloud to provide flexible and scalable contact center…
Leave a CommentAs we enter the last week of the EU referendum campaign, the overall decision remains on a knife edge – and it’s clear that across…
Leave a CommentLast month I penned a blog on the latest Enghouse ‘Interact’ road show, which rolled across ANZ at the beginning of March. As always, we…
Leave a CommentCustomers hate waiting on hold and if the clock ticks away for too long they will quite often abandon the call before they have reached…
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