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Category: Enghouse Interactive

Contact Center: SP – The Prescription for Effective Healthcare Communications

Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.

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Ventana Research: Enghouse Interactive Advances Multichannel Customer Interactions

Today, Richard J. Snow, vice president and research director for Ventana Research, published an article detailing his thoughts about Enghouse Interactive’s cloud deployment options as well as the recently released agent desktop, iAgent. View the complete article: Enghouse Interactive Advances Multichannel Customer Interactions.

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Introducing Arc Pro v6

Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.

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