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Category: Enghouse Interactive

Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Improved queue handling, flexibility and functionality seen as drivers for needed technology upgrades. The latest research by contact center industry analysts at ContactBabel has confirmed that joining multi-site contact center operations together into a single ‘virtual’ contact center in the cloud has reduced queue times and problems associated by call spikes.

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Is Good Customer Service More Important Than Managing Costs?

According to the Enghouse Interactive Customer Interaction Index, a survey released by Enghouse Interactive today, U.S. IT decision makers say good customer service is more important that managing costs. The Customer Interaction Index captures the state of customer interactions in U.S. businesses from the perspective of technology decision makers. Kelton Research, a leading national public opinion company, conducted the survey among 227 senior IT professionals from U.S.-based companies with revenues between $50 million and $1 billion annually.

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Introducing Special Partner Incentives in North America & Latin America

Enghouse Interactive is pleased to announce the availability of special partner incentives in North America and Latin America. For a limited time, Enghouse Interactive partners can benefit from increased margins, sales performance incentives, and have the opportunity to win one of five iPads. Learn more…

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Enghouse Interactive’s Adam Gent Named Microsoft “Most Valuable Professional”

Here at Enghouse Interactive, we are proud of our colleagues and team members. Adam Gent, principle Microsoft consultant for Enghouse Interactive, was recently named a “Most Valuable Professional” by Microsoft. The Microsoft MVP Award Program recognizes professionals around the world for sharing “their deep knowledge, real-world experience, and impartial, objective feedback to help people enhance the way that they use technology.” In addition, MVPs are independent experts that are nominated by other Microsoft community members.

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