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Category: Enghouse Interactive

Exploring the Parallel Universe of the Mid-Market Contact Center

J.R. Sloan, product director for Enghouse Interactive, recently had an article published by Computer Technology Review. The article, “Exploring the Parallel Universe of the Mid-Market Contact Center,” discusses the challenges that contact centers with 50 to 200 agents face when seeking interaction management solutions.

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Spark Sales with Enghouse Interactive

Are you looking to add some spark to your console sales? For a limited time, Enghouse Interactive is offering you the opportunity to fire up your Arc Premium operator console sales. The special incentives are available to authorized resellers in the North American and Caribbean and Latin America (CALA) regions. Contact your Enghouse Interactive account manager to learn more.

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Complimentary Guide to Cloud-Based Contact Center Solutions

If you are like most people, you’ve probably seen a lot written about the cloud-based contact centers lately, but still have many unanswered questions. That is why Enghouse Interactive has partnered with the industry experts at ContactBabel to bring you the brand new “Inner Circle Guide to Cloud-Based Contact Center Solutions” that takes a holistic view of cloud contact center ranging from basic terminology and ROI potential to practical implementation advice and more.

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The “New” Brand You Probably Already Know

In recent months, you have probably seen Enghouse Interactive mentioned in various articles and white paper offerings. But you may be saying to yourself, “who or what is Enghouse Interactive?” The name may be new, but chances are that you already know one or more of the interaction management brands that make up Enghouse Interactive. This article will provide a high-level view of the who, what and why behind the new brand you probably already know.

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Improved queue handling, flexibility and functionality seen as drivers for needed technology upgrades. The latest research by contact center industry analysts at ContactBabel has confirmed that joining multi-site contact center operations together into a single ‘virtual’ contact center in the cloud has reduced queue times and problems associated by call spikes.

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