Enghouse Interactive

CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success Kindred Partners provides business process co-sourcing support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Kindred’s outbound call center focuses on customer service calls for financial services institutions. The company installed [...]

Telrex is pleased to announce the immediate availability of an integration between CallRex Workforce Management software and Fonality’s PBXtra Call Center solution. With the integration, CallRex is able to capture real-time call queue information, which is used to automatically forecast and schedule call center staff based upon a company’s service level goals. “With the release [...]