In light of many organisations having to work from home due to the current crisis, we spoke to Mark Walton, CEO at Sensée, a 100%…
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Will COVID-19 Change How Organizations Operate? Fist bump. Foot tap. Head nod. Choose one to replace your usual handshake. Globally, people are changing the…
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What is at the heart of delivering customer service success? In my experience, it comes down to the concept of amazement. This concept is an…
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As we head into 2020, now is the perfect time to evaluate how the customer service sector has performed in 2019. And what better way…
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Visit us at kiosk #507 to find out how. Click here for discounted tickets! Organizations with Contact Centers are in an enviable position – each and…
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Webinar Recorded: Thursday, July 11th 2019 Replay We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and…
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Webinar Date: Thursday, July 11th 2019 @ 11:30 am (Eastern) When considering moving your contact center to the cloud, there are many questions that come…
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Many businesses spend vast amounts of time analysing what their customers want and try to understand where to invest, their time, money and resources in…
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The world of online banking has changed the way people work with and manage their money. In the past before the development of the Internet…
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Digital Banking Success Begins with Customer Experience As digital banking capabilities have expanded, so has consumer adoption of online and mobile channels. In 2018, 57%…
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