Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
Comments closedCategory: zz-General
Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
Comments closed
Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…
Comments closed
In light of many organisations having to work from home due to the current crisis, we spoke to Mark Walton, CEO at Sensée, a 100%…
Comments closed
Will COVID-19 Change How Organizations Operate? Fist bump. Foot tap. Head nod. Choose one to replace your usual handshake. Globally, people are changing the…
Comments closed
What is at the heart of delivering customer service success? In my experience, it comes down to the concept of amazement. This concept is an…
Comments closed
As we head into 2020, now is the perfect time to evaluate how the customer service sector has performed in 2019. And what better way…
Comments closed
Visit us at kiosk #507 to find out how. Click here for discounted tickets! Organizations with Contact Centers are in an enviable position – each and…
Comments closed
Webinar Recorded: Thursday, July 11th 2019 Replay We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and…
Comments closed
Webinar Date: Thursday, July 11th 2019 @ 11:30 am (Eastern) When considering moving your contact center to the cloud, there are many questions that come…
Comments closed