Over the next few weeks we will be revealing ten compelling reasons why you should use an outbound predictive dialler as part of your outbound…
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TouchPoint Agent provides your Microsoft O365 cloud phone system queues with contact center level tools to enhance your agent’s capability, provide superior customer service and…
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Many credit union members feel that their assets are more secure than they would be in a conventional bank. Member security and fraud prevention are…
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WOMEN OF ENGHOUSE Say hello to Sandra, Director of Strategic Alliances for Enghouse Interactive. Tell us about your history with Enghouse Interactive? I came to…
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HOW TO GET YOUR CONTACT CENTER EMPLOYEES TO LOVE THEIR JOB With February being the month of “love”, we’re talking all about loving where you…
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Do you use Salesforce? Enghouse Interactive CTI for CRM is a CTI application using telephony integration that adds Screen Pop and Click-to-Dial capabilities to contact…
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Featuring the Gartner Magic Quadrant for Contact Center as a Service As you may have heard, Enghouse Interactive Contact Center: Service Provider (CCSP) powers two of…
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What does the most popular NFL game and your contact center have in common? A lot more than you may think! Efficiency and good communication…
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The four-day Administration Foundation course is integral to administrating the Communications Center (CC) system. The course is designed to give you an in-depth knowledge of…
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More patients are turning to a self-service approach when it comes to healthcare. This doesn’t necessarily mean they’ve taken to performing procedures and self-diagnosing but…
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