On June 13th, 2017 Enghouse Interactive was represented at the 16th Annual North East Contact Center Forum (NECCF) Conference and Expo in central Massachusetts. Since…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
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In January my colleague in the UK, Helen Billingham, wrote an interesting blog ‘weathering the storm’. It highlighted the challenges contact centres face when mother…
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Today from Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator…
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Welcome to the Enghouse Interactive Customer Conference Hub, where you’ll find details on everything you need to know for the conference including events, activities, speakers, and what…
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like to share some of our predictions…
Leave a CommentPredicting your customers’ behaviour and and using this information to optimise the customer journey can lead to an excellent customer experience. The following article discusses…
Leave a CommentQ: What is on the horizon for multi-channel contact centres? A: The debate about whether businesses should adopt a digital by design or digital by default operational…
Leave a Commentby Jeremy Payne, International VP Marketing, Enghouse Interactive The outsourcing market has undergone a revolution over recent years. At the start of the millennium, cost…
Continue readingAn Outsourced Approach to Customer Service – How New Technologies are Making it Work
Leave a Comment We are now counting down the days and finishing off final preparation for Cisco Live in London at the Excel, January 31st – February 2nd…
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