Transform the Contact Center with Microsoft Teams (blog Series) Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product…
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Transform the Contact Center with Microsoft Teams (blog series) Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research Blog #2 Microsoft Teams…
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Transform the Contact Center with Microsoft Teams (blog series) Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research Blog #1 Enhancing the…
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Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
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Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
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Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…
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In light of many organisations having to work from home due to the current crisis, we spoke to Mark Walton, CEO at Sensée, a 100%…
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Will COVID-19 Change How Organizations Operate? Fist bump. Foot tap. Head nod. Choose one to replace your usual handshake. Globally, people are changing the…
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What is at the heart of delivering customer service success? In my experience, it comes down to the concept of amazement. This concept is an…
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As we head into 2020, now is the perfect time to evaluate how the customer service sector has performed in 2019. And what better way…
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