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Why patient engagement is key to success in today’s value-based market

  Value-based healthcare is a new name for an old concept. It has always been the goal of healthcare providers to improve the health outcomes of their patients. That is as old as the Hippocratic oath to “do no harm.” But how the healthcare industry goes about it, is changing.  Driven by a totally new [...]

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Providers Must Engage Themselves, If They Want To Engage Patients

There is a lot of talk these days about patient engagement, but what does that mean when it comes to value-based purchasing? According to the National Business Coalition on Health, value-based purchasing is “a demand-side strategy to measure, report, and reward excellence in healthcare delivery.” The Coalition notes healthcare providers who are successful at engaging [...]

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The Case for Proactive Outbound Notifications in Healthcare Contact Centers

This post originally appeared at Healthcare Facilities Today As technology advances, contact centers need to keep evolving, especially in terms of being more customer-centric. In every sector, customers seek a more personalized experience, and most contact centers struggle to keep up with rising expectations for service. This is perhaps most evident in the healthcare sector, [...]

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Healthcare leaders look to the contact center for help

The contact center is becoming ever more important to the core business of hospital and medical center networks. Revenue is now being impacted by the service provided by their agents, receptionists and nurses. 84% of patients attend their appointments when reminded and readmissions are reduced by up to 25% when discharge follow-up information is communicated [...]

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Omni-Channel’s Role in Patient-Centric Healthcare

The healthcare market is evolving on multiple fronts. Advancements in technology not only enable better care, but also increase the level of “customer service” patients receive before, during, and after a visit to the doctor. After attending the recent Healthcare Call Center Times event earlier this month, I was truly impressed with how large a [...]

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