Your people are your greatest asset, and this is particularly true when it comes to the contact centre. Your agents are the frontline representatives of…
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Best Practices for Securing Video Calls The transformation of business has never been more rapid, nor as uniformly focused on digital transformation as it has…
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Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…
Comments closedReal-time speech analytics (RTSA ) can help organizations mitigate employee frustrations before the breaking point occurs, resulting in significant cost savings, improved morale and happier…
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