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Category: IVR Development Tools

Bring Your Antiquated IVR Into the 21st Century

Enghouse Interactive Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform) is a continuing evolution of the customer self-service experience. The latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Enghouse Interactive Communications Portal v9 Released

Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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“Take a bite out of bugs before they take a bite out of you!”

So what do bed bugs have to do with IVR technologies? Well, in the world of Interactive Voice Response (IVR) software development, we talk about “bugs” as errors in the code. And if your organization is in the business of writing IVR applications, it has undoubtedly experienced being bitten by “application bugs.” And like bed bugs, unless you proactively look for them, you might not know they’re there, they are usually hard to find, and once you have them, it is not cheap to get rid of them.

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