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The Case for Proactive Outbound Notifications in Healthcare Contact Centers

This post originally appeared at Healthcare Facilities Today As technology advances, contact centers need to keep evolving, especially in terms of being more customer-centric. In every sector, customers seek a more personalized experience, and most contact centers struggle to keep up with rising expectations for service. This is perhaps most evident in the healthcare sector, [...]

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Proactive Outbound Communications – Helping Utilities Improve Customer Satisfaction

Empowered with more choices for energy consumption, consumers are no longer tied to a single regional provider. Recent trend analysis conducted across numerous Aberdeen Group studies shows that the percentage of energy and utility companies citing the need to improve customer satisfaction as a key objective has almost doubled between 2012 and 2015. To prevent [...]

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Outbound Dialing & Compliance

Since the July 10th Declaratory Ruling on the TCPA, there has been a lot of talk about compliance in regards to outbound dialing. If this is a topic that’s been weighing on your mind, you’re not alone—professionals like you have felt the same confusion and unease surrounding the regulation since its announcement. At first glance [...]

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Are you Winning the Waiting Game?

The waiting game in contact centers is never enjoyable. In order to keep your company’s customer service ahead of the competition and provide an effortless experience for agents and customers alike, it’s essential to incorporate true predictive dialing. Your call center can earn a reputation as a smooth operator by providing customers with valuable information [...]

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Future Contact Center Summit Review

During the IQPC Future Contact Center Summit earlier this month Enghouse Interactive participated in a panel conducted by CRMXchange to discuss contact center and customer service trends to look out for in 2015. Buster Hansen, Director of Solutions Engineering, represented Enghouse Interactive and answered questions regarding significant developments that provide superior customer experiences and further [...]

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Conversations with Customers—Outbound

I am David Colliver with Enghouse Interactive and have been around the enterprise and contact centers for over fifteen years. Needless to say, I’ve talked to a lot of contact center / customer service leaders and IT leaders. Through those conversations I’ve learned a lot of valuable insights that many people in similar roles could [...]

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Catching up to Millennials to drive business…Wait, what?!

by Scott Logan, Marketing Director, Enghouse Interactive  Millennials may not be getting much respect in the work place right now and that may or may not be deserved depending on the individual. What IS certain is that as time goes on Millennials, by reason of default – old Father Time, will be taking on decision [...]

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Key Best Practices to Outbound Dialing

A strong Outbound Dialer that can Effectively Reach Out to Your Customers will address challenges beyond just automated dialing, such as providing technology compliant with industry regulations, maximizing agent time, and utilizing resources more efficiently. Learn how to make the technology work for you with the Key Best Practices presented in our latest White Paper, [...]

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Enghouse Interactive Enhances Outbound Dialer Solution

Outbound communication and messaging technology to help customers in key industries In recent years there have been significant increases in the use of automated outbound communication technology. Many industries use this technology to execute critical, high-volume business processes, while delivering a great customer experience in areas such as payment and appointment reminders, surveys, emergency alerts, [...]

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