Today, Telrex announced the availability of CallRex Call Recording version 4.1. Focused on customers’ need to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment, the release includes more granular security options. “Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus [...]
Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]
Telrex, an Enghouse Systems company, announced today that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex received the ShoreTel Validated designation after completing comprehensive testing with the ShoreTel Innovation Network. “We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network – extending the value [...]
In a press release today, CosmoCom announced that Hong Kong Broadband Network Limited (HKBN) has been utilizing the CosmoCall Universe all-in-one virtual contact center suite for their broadband subscriber customer service. The Customer Engagement team at HKBN offers a one-stop solution for customers, from telemarketing to handling billing and technical inquiries. CosmoCom’s advanced skills-based routing [...]
Today, CosmoCom announced that CosmoDashboard, an advanced, real-time contact center reporting application, has won the prestigious 2011 Long Island Software Award (LISA), presented by the Long Island Software and Technology Network. CosmoDashboard recently received the TMC IP Contact Center Pioneer award as well. With CosmoDashboard, administrators and supervisors have unprecedented power and flexibility to monitor [...]
We will be showcasing the Datapulse product line at the IAUG Global Conference May 22-26 at Caesars Palace in Las Vegas, NV. Visit us at booth #238 to view the latest in collaboration applications, including: Intuition – advanced operator consoles that include an integrated directory and live presence status Progression – IP phone applications including [...]
Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry [...]
Today, Telrex announced that the City of Pensacola has selected CallRex Call Recording software for use within the city’s seven contact centers. Working with Verteks Consulting, the City of Pensacola selected CallRex software to record calls on their ShoreTel IP telephone system.
Today, Datapulse announced the availability of Datapulse Call Recording version 4.0, which includes expanded support for Microsoft Lync Server 2010. The latest release of Datapulse Call Recording provides enterprises with greater functionality to manage and deliver excellent customer service. Managers now have the tools to improve customer service, aid in staff training, and support dispute [...]
Today, Datapulse announced the immediate availability of the German language version of Intuition Enterprise, enabling partners to provide German speaking organizations with a unique suite of interaction management applications. The Intuition Enterprise portfolio of solutions includes operator consoles, contact center, self-service technology, presence integration, and call recording. The solution manages all interactions from phone calls [...]
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