Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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2020 was a year of profound change, with the pandemic turbocharging many existing trends such as remote working and the switch to digital channels. It…
Comments closedThis year, thanks to the coronavirus pandemic, Black Friday is likely to be very different. Obviously, the biggest change is that more than ever it…
Comments closedIt’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
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