Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…
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Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…
Leave a CommentVersion 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:
Leave a CommentIt’s Friday again! There’s a chill in the air as Fall weather settles in around us, so grab a mug of hot apple cider and…
Leave a CommentIt’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of…
Leave a CommentTomorrow, we will be celebrating Thanksgiving in the United States; a time when we reflect upon what we are grateful for and we reconnect with…
Leave a CommentSpeech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions…
Leave a CommentThe Telrex Web site provides many different online resources for customers and resellers looking to enhance their investments in CallRex software. Many of the links…
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