It’s Friday again! There’s a chill in the air as Fall weather settles in around us, so grab a mug of hot apple cider and enjoy some contact center and customer service inspiration: How do you coach your employees to respond to customer complaints? How you respond to customer complaints can make or break the [...]
It’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of coffee and enjoy the following posts: Tom Vander Well reflects on the question “We Can Record Calls. Now What Do We Do?“ Michele McGovern discusses 4 Ways to Sound Better [...]
Tomorrow, we will be celebrating Thanksgiving in the United States; a time when we reflect upon what we are grateful for and we reconnect with our friends and family. Thank you for visiting the Telrex blog and participating in the community. You are appreciated! Before heading out for the holiday weekend, I thought that I [...]
Speech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions in the contact center. However, the challenge is identifying “model calls” and the influences that can derail the customer experience. Telrex has recently published a white paper, “Fixing ‘Broken Calls’ [...]
The Telrex Web site provides many different online resources for customers and resellers looking to enhance their investments in CallRex software. Many of the links are included on Telrex’s Resource Library Web page. Here is a short list of resources to help you quickly uncover additional information about the workforce optimization software solutions from Telrex: [...]
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