Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…Comments closed
Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible…Leave a Comment
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment
It’s Friday again! There’s a chill in the air as Fall weather settles in around us, so grab a mug of hot apple cider and…Leave a Comment
It’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of…Leave a Comment
Tomorrow, we will be celebrating Thanksgiving in the United States; a time when we reflect upon what we are grateful for and we reconnect with…Leave a Comment
Speech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions…Leave a Comment