Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
CallRex Workforce Management Delivers Key Features Essential to Businesses
Enghouse Interactive recently announced the release of a new CallRex Workforce Management solution. A ground-up product build, CallRex Workforce Management software is designed to address the specific needs of small- to medium-sized businesses. CallRex Workforce Management 4.0 is the perfect solution to enable organizations to graduate from inefficient methods used for forecasting and scheduling their workforces.
Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.
Our developers have been quite busy lately, completing third party interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5, and internally testing CallRex version 4.1 against Avaya Application Enablement Services (AES) version 4.2. Cisco CallRex Call Recording version 4.1 has recently passed interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5. [...]
As you may know, Telrex is part of Enghouse Systems Limited, a publicly traded company (TSX:ESL) and leading global provider of enterprise software solutions. As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a [...]
Happy 4th of July, and Happy Canada Day to our friends and colleagues in Canada. We hope that everyone has a great holiday weekend, and is able to enjoy time with friends and family.
Please note that Telrex’s offices will be closed on Monday, July 4th.
Today, Telrex announced the availability of CallRex Call Recording version 4.1. Focused on customers’ need to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment, the release includes more granular security options. “Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus [...]
Some may not be aware but Telrex have a very robust Application Programming Interface (API) available for the CallRex 4.0 product. CallRex API enables developers to extend the functions of the CallRex software to other applications. This means, in simplistic terms, the API allows CallRex to talk to other applications directly. The benefit of this is that organizations can leverage their investments in disparate applications to create a cohesive union of interaction activities. This also enables the type of automation that helps facilitate processes that might otherwise be susceptible to the shortcomings associated with manual processes.
Over the next few weeks, Telrex staff will be at contact center and unified communications events, and we’d love to see you there! Visit with us at the following events: CRMXchange Virtual Conference: Visit Telrex’s “virtual booth” for the chance to win one of three $50 gift cards. This online educational conference will take place [...]
These days, many companies are recording telephone interactions, conducting surveys, and collecting customer satisfaction data. But are companies really listening?
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