Over the past few years’ customer service has undergone a huge transformation. It has never been more important to winning and retaining customers, with more…Comments closed
Dealing with the Human Side of it All. The unexpected emergence of COVID-19 is requiring that organizations move at unprecedented speed to serve their customers…Comments closed
Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organizations of all sizes need to consider building a…Comments closed
Tell us about your history with Enghouse Interactive? I was hired in 2008 as the sole installation and support engineer for a Nortel based…Leave a Comment
After attending IQPC’s Call Center Week and ICMI’s Contact Center Demo & Conference, the resounding message is clear, “above all else, the customer experience reigns…Leave a Comment
Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer…Leave a Comment
Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.
View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:Leave a Comment