Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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2020 was a year of profound change, with the pandemic turbocharging many existing trends such as remote working and the switch to digital channels. It…
Comments closedToday, delivering excellent customer service is essential, which means you need the right contact centre technology in place to support your operations. Every organisation is…
Comments closedUnderstand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
Comments closedIt’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
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