If you’ve worked for any length of time at a contact centre or in tech support or any similar setting–if you’re one of those great…
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Thanks to COVID-19, 2020 was a challenging year for everyone. The pandemic led to enormous additional pressure on customer service, in two main areas: Firstly,…
Comments closedDuring the pandemic, the already rising popularity of video has accelerated. Video now plays a much larger role in our private lives as we rely…
Comments closedDriven primarily by the impact of the pandemic, 2020 has been a year of dramatic change in the way contact centres are run. We’ve seen…
Comments closedUnderstand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
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