If you’ve worked for any length of time at a contact centre or in tech support or any similar setting–if you’re one of those great…
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Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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Thanks to COVID-19, 2020 was a challenging year for everyone. The pandemic led to enormous additional pressure on customer service, in two main areas: Firstly,…
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AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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During the pandemic, the already rising popularity of video has accelerated. Video now plays a much larger role in our private lives as we rely…
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Driven primarily by the impact of the pandemic, 2020 has been a year of dramatic change in the way contact centres are run. We’ve seen…
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Understand Your Costs – React in Real-Time Today is a new day – the realities of COVID-19 have changed the way your organization serves…
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AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett,…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
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