Celebrate Your Contact Center Agents

For the past few years, ContactCenterWorld.com has marked September 1-8 as “International Contact Center Week.” Other outlets have proclaimed October 4-8 “National Customer Service Week” as well. The week-long celebrations are an opportunity to celebrate the hard work of contact center agents and employees across the contact center industry. ContactCenterWorld.com offers many low-cost and no-cost ways to celebrate in your contact center, including:

Hat day, Be the boss, Team shirt day, Belly dancing competition, Team knowledge quiz, Car wash for charity, Cooking competition, Yoga stretch

How is your contact center planning celebrating International Contact Center Week or National Customer Service Week? Perhaps this is an opportunity to reward an employee for “surprising and delighting” a customer on one of their recent calls. Or, when you listen to one of your agents during a nearly perfect call evaluation, you can use the call recording as an example for providing positive feedback and training for other team members.

What are your plans for celebrating your contact center agents?