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Cloud or Premise Based Contact Center – Which is Right [for YOU]?

Enghouse Interactive is pleased to present a complimentary 1-hour Web event featuring Steve Morrell, founder and principal analyst of ContactBabel along with Enghouse Interactive’s product director, J.R. Sloan, and chief technology officer for cloud solutions, Steve Dellutri.

Cloud or Premise Based Contact Center – Which is Right [for YOU]?
 Wednesday, June 13, 2012
Time: 1:00 PM Eastern / 10:00 AM Pacific

When it comes to implementing or upgrading a contact center, companies are faced with more deployment choices than ever. Should you use a CPE (premise-based) solution? Should you move your infrastructure into the cloud? Should you maintain it yourself or subscribe to a cloud-based service? Which is the best choice? Or more to the point, “Which is the best choice for YOU?” because everything depends on your particular business needs and environment. No model is one-size-fits-all, so this webcast will analyze the different deployment options — from premises to cloud and in-between — to help you identify which technology makes the most sense for your needs.

During the Webinar, you’ll learn about:

  • Analysts’ findings on how contact center decision makers are addressing the choices
  • Factors to consider when choosing premise or cloud
  • The different types of cloud deployment and their use cases
  • The difference between virtualization and multi-tenancy and the benefits of each

Published in Contact Center Solutions Enghouse Interactive events Virtualization