Today, Enghouse Interactive announced that CT Connect v7.6.2 has successfully completed Cisco’s Interoperability Verification Testing with Cisco Unified Communications Manager v8.5.
CT Connect was developed with Enghouse Interactive’s Cisco customers and partners in mind, and was designed to better serve the computer telephony integration (CTI) needs of the Cisco end-user community. The CT Connect solution reduces the complexity and cost of integrating Cisco’s unified communications platforms to enterprise business and CRM applications. The solution enables third party applications to interact seamlessly with Cisco telephony features to help the organization deliver more efficient and effective customer service. Additionally, companies can accelerate CTI integration projects with CT Connect and realize the benefits of enabling features such as screen pop and click-to-dial, improving productivity and the customer experience throughout the enterprise.
“As a member of the Cisco Developer Network, we understand how critical it is to meet rigorous verification processes so that our products are Cisco compatible. CT Connect delivers on the promise of Unified Communications, blending communication functions into mission critical solutions, delivering real, quantifiable business value. With CT Connect integrated with your business application, you can expect improved customer satisfaction, higher first call-resolution rates, shortened call lengths and decreased per-call costs.”– Kimberly Beckley-Reil,
product manager at Enghouse Interactive
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