Customer Service Week
The first full week in October marks Customer Service Week, an opportunity for us to step back and express our appreciation to our customers and to employees for a job well done.
How are you marking Customer Service Week?
Phil Gerbyshak at the Slacker Manager blog suggests that we should celebrate the customers that our team serves by thanking them for their business. A hand written note or personal e-mail to your best customers can go a long way.
An article by Dee Cohen suggests that Customer Service Week is an ideal time to provide training for employees. Communicate with employees on how to handle stress or how to diffuse tough customer situations. Use the open lines of communication to discern if there are processes that are getting in the way of a positive customer experience.
Employee appreciation events go a long way as well. Take some time away from the phones to express your appreciation for employees; lunchtime gatherings, games, and other team building events will boost morale and increase employee engagement. Free games and other ideas can be found online, and are an effective way to make Customer Service Week more meaningful for your team.
Happy Customer Service Week!