Evergreen Professional Recoveries implemented call recording software on their Inter-Tel 5000 system to improve customer service and to reduce disputes and legal liability.
“Call recording has headed off at least two frivolous lawsuits in the past three months, which would have cost us at least $10,000 in fees,” said Ken Ross, CEO, Evergreen Professional Recoveries.
Read the complete Evergreen Professional Recoveries case study to learn how this nationally accredited collections agency capitalized on CallRex call recording technology to improve agent effectiveness while reducing legal liability.
“I’ve meant to implement call recording technology for years,” stated Ross. “But I thought that the solutions were going to be too expensive for our mid-sized contact center.”
Like Evergreen Professional Recoveries, many companies believe that call recording is too expensive to implement. Telrex can help you de-mystify call recording technology, and show you how you can achieve an return on your call recording software investment.
>> Contact a Telrex account manager today to learn more.