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Customer Success: Healthy Mothers, Healthy Babies Coalition of Georgia Improved Training and Quality Assurance

Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB) has saved time through streamlined quality assurance processed using CallRex Call Recording software. Telrex’s solution closed off gaps in agent training in addition to covering legal liability with call recording software on HMHB’s ShoreTel IP telephone system.

“We thought that we were just going to record the calls in case we needed them for HR or legal purposes. As a small organization, we didn’t realize that there would be such a benefit and time savings by using CallRex software,” said Susan Milne, operations manager for Healthy Mothers, Healthy Babies Coalition of Georgia.

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Published in call recording ShoreTel Telrex

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