Keany Produce implemented call recording software on their Mitel 3300 ICP system to improve customer service and identify key trends.
“CallRex has allowed us to identify trends and correct issues or train agents. Using call recordings, we discovered issues that we hadn’t even thought of,” said Dawn Eastwood, director of IT for Keany Produce.
Read the complete Keany Produce case study to learn how this growing produce wholesaler capitalized on CallRex call recording technology to improve agent effectiveness while improving customer service.
“IP telephones allowed us to stretch our current infrastructure investment and didn’t require us to spend additional budget on running additional telephone wires throughout our facility,” stated Eastwood.
Like Keany Produce, many companies can realize cost savings and immediate benefits from pairing IP telephone systems with CallRex call recording software. Your Telrex account manager can help you demystify call recording technology, and show you how you can unlock key trends within your customer interactions. Contact your Telrex account manager today to learn more.
Don’t just take our word for it:
“CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems,” – Dawn Eastwood, director of IT for Keany Produce.