CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners provides business process co-sourcing support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Kindred’s outbound call center focuses on customer service calls for financial services institutions. The company installed Fonality’s Trixbox IP telephone system and CallRex Call Recording software to support call auditing and quality tracking on their projects.
To meet their client’s requirements for call recording capabilities, Kindred turned to Telrex. The CallRex software suite is offered through subscription-based licensing, allowing companies to take advantage of call center optimization solutions at a lower cost of entry.
“The software as a service model helps us manage our cash flow. We can provide call recording for our client’s projects without having to make a large up-front software investment.” – Drew Clauson, president of Kindred Partners
Read the complete case study to learn how CallRex call recording software helped Kindred Partners. Like Kindred, many organizations can realize immediate benefits from pairing IP telephone systems with CallRex call recording software. Telrex can help you demystify call recording technology, and show you how to unlock key trends within your customer interactions.