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Customer Success: Upstate New York Transplant Services Documents Donation Consents with CallRex Call Recording Software

Upstate New York Transplant Services (UNYTS) is one of the leading organ procurement organizations in the United States. Headquartered in Buffalo, NY, UNYTS is the only procurement organization nationwide to house blood donation, laboratory services and organ, tissue, and eye procurement in one location. Approximately 1,200 calls are fielded annually by the UNYTS call center. Calls come in from a variety of people, including nurses, grieving family members, and funeral directors. Permission from family or next of kin must be obtained before any donation can take place; CallRex call recording software is used to document the permission and to help meet FDA regulations.

Working with their reseller, UNYTS selected CallRex call recording for their Mitel 3300 ICP system.

“I have been very impressed with the relationship and service delivery from both IPLogic and Telrex, it has been seamless!” stated Margaret R. Cosentino, vice president of information services for Upstate New York Transplant Services.
“Call recording is mission critical to our business and to our donor families.”

Read the complete Upstate New York Transplant Services case study to learn how CallRex call recording software helped UNYTS. Don’t just take our word for it:

“To me, success is most effectively indicated when my phone is silent. CallRex has been up and running and I haven’t been hearing from my users,” said Cosentino. “CallRex has proven to be reliable and easy-to-use.”

Like Upstate New York Transplant Services, many organizations can realize immediate benefits from pairing IP telephone systems with CallRex call recording software. Telrex can help you demystify call recording technology, and show you how you can unlock key trends within your customer interactions. Contact your Telrex account manager today to learn more.

>> View the Upstate New York Transplant Services case study today

Published in call recording Mitel Telrex

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