Customer Success: Yellow Cab Cooperative Delivers Superior Customer Service

Yellow Cab Cooperative is the largest taxi cab company in San Francisco, CA, fulfilling 200,000 orders and fielding 300,000 telephone calls per month. The co-op owns and operates the largest taxi fleet in the Bay Area, as well as the largest privately owned natural gas station in the state of California. The company recently upgraded to a 3Com IP telephone system along with CallRex Call Recording software.

“Our call recording needs were simple. I needed a system that reliably records calls, efficiently archives recordings, and makes it easy to retrieve recordings when necessary. CallRex Call Recording software was the ideal solution for Yellow Cab,”

- Tomas Smith, IT & communications manager for Yellow Cab Cooperative

Call recordings serve many purposes for Yellow Cab of San Francisco — from improving customer service to helping authorities locate missing persons or apprehend burglars. View the complete case study to learn how Yellow Cab Cooperative benefited from CallRex Call Recording software.