Datapulse Call Recording Delivers Support for Microsoft Lync Server 2010

Today, Datapulse announced the availability of Datapulse Call Recording version 4.0, which includes expanded support for Microsoft Lync Server 2010. The latest release of Datapulse Call Recording provides enterprises with greater functionality to manage and deliver excellent customer service. Managers now have the tools to improve customer service, aid in staff training, and support dispute resolution while enhancing employee productivity, reducing costs, and meeting compliance obligations.

“Microsoft is pleased to be working with Datapulse in delivering customers a comprehensive unified communication solution. The powerful combination of the Datapulse Call Recording solution, powered by Telrex, and Microsoft Lync delivers to the market a customer-centric workforce optimization solution.”

-  Yancey Smith, Director, Product Management, Lync, Microsoft

An easy-to-use Web-based solution, Datapulse Call Recording provides enterprises with an IP-based call recording and monitoring tool designed to maximize investments in existing infrastructure and the Microsoft Lync platform.

View the complete press release, or visit the Datapulse Call Recording Web page to learn more.