Say hello to another Enghouse Champion: Linda Jacobs, national account manager with ConvergeOne. ConvergeOne is a strategic partner with Enghouse Interactive with deep expertise when it comes to communications, networking, and security. In the video below, Linda will share what makes Enghouse Interactive a game changer in the hosted arena and why letting customers integrate on the back end is unique and vital in the contact center environment. Linda also shares what her clients look for when working with Enghouse Interactive including an all-in-one solution that delivers complete and reliable elements [attribute routing, omni-channel capabilities, screen pop/CTI, reporting, recording, outbound dialing] in a cost effective manner. Maintaining a stable agent desktop in the contact centers is equally important to Linda and her customers while she attributes that to the robust and flexible software Enghouse Interactive provides. As ConvergeOne continues to expand their relationship with Enghouse Interactive their focus remains on customer success by achieving outcomes with communication, collaborate, and connections across all environments.
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