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“GOING FOR GOLD” – Enghouse Interactive and Olympic Gold Medalist Rower, Ben Hunt-Davis share Best Practices for enhancing customer service performance by “Making the boat go faster”

This time of year, you take time to reflect and consider what strategies you can put in place to achieve your goals. Enghouse Interactive were privileged to explore business goals with sporting legend and Olympic Gold Medalist, Ben Hunt-Davis.

Following a series of disappointments, Hunt-Davis and the rest of the GB team realised that their tactics and strategy needed an overhaul and had a collective sense that something needed to change. The team decided to find a new way to make ‘their boat go faster and adopted three principles.

  • Focus on what’s important
  • Focus on performance in order to get results
  • Work effectively with others to achieve goals

The result – Olympic Gold

The good news is that all the lessons in elite sport can be transposed and shown to work in the world of customer service.

Download our Best Practice Customer Service Guide to “Making your Boat go Faster”, in which businesses can win gold by enhancing the way they manage and interact with their customers.

Click here to download the guide

Published in customer experience Customer Experience Management customer feedback customer service customer support

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